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Cablevision Offers Sandy Credits

Cablevision Systems Corp. said that it was offering credits to customers unable to access their Optimum service.

Cablevision was joined by Verizon's FiOS and other cable giants in lowering bills in the wake of Hurricane Sandy, which knocked power out for millions in the New York metropolitan area.

"Many of our customers have been severely impacted by Hurricane Sandy," Kristin Dolan, Cablevision’s senior executive vice president of product management and marketing, said in a statement. "In addition, customers will not be responsible for any damage to Cablevision equipment caused by the storm, and will be able to exchange damaged equipment at no cost."

Of the 1.3 million Cablevision subscribers without power, about 450,000 were on Long Island. Another 600,000 were in New Jersey. FiOS, DirecTV and Dish Network have all implemented similar policies for their customers.

Verizon said it would replace damaged or missing equipment at no cost to the customer.

For more information on how to contact Cablevision, visit their Optimum website.

Verizon customers should visit their support page.

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Mark G November 3, 2012 at 08:54 am
We just suspended our service but will continue to have phones forwarded and e-mail access. $4.95 each for phone & e-mail.
Jaime Sumersille (Editor) November 3, 2012 at 12:14 pm
Yes, we are hearing that for $5/month service will be suspended. Thanks Mark G. Good luck and stay strong!
Concerned Comamck Citizen November 3, 2012 at 01:18 pm
Note that you have to call them to get the credit, even though they are aware of the outages!!!
lulu November 3, 2012 at 01:36 pm
I think what cablevision/newsday should do is allow non-subscribing people access to newsday.com to get information about their area. I had to leave LI to stay with someone who has power, and its hard to find information on LI. All the news in NJ, NYC and now Staten Island- which is understand considering the destruction and devastion there. But LI was hit too, and newsday is a local news outlet, and b/c I don't subscribe or have optimum, I can't see it. So yippppeee that they're going to credit people for loss of television- what about doing the right thing and allowing information to be delivered to people that need it ? Worrying about profit at a time like this just confirms the reason i do NOT subscribe to newsday or have cablevision.
sam carrell November 3, 2012 at 02:25 pm
http://youtu.be/JhTNw9J1mWU
S.B. Bonacker November 3, 2012 at 03:59 pm
Newsday is very greedy and unscrupulous - they have "locked" the online articles that contain information on LIPA, schools, gas, so you have to be a subscriber or else you can't read. They claim to be the voice of Long Island. How can they do this to Long Islanders at a time like this? Many people who evacuated their homes or who are in other states for the winter can't find out what's going on out here because Newsday is keeping the info behind a paywall. Shameful. I will never buy another copy of that newspaper again.
Robert Cuillo November 3, 2012 at 04:10 pm
WHy is it that all I see is VERIZON TRUCKS all over KP and not a single CABLE TRUCK??? I really wish my landlord would make the switch to a quality provider.
Robert Cuillo November 3, 2012 at 04:12 pm
Blame it on James Dolan...
Concerned Comamck Citizen November 3, 2012 at 05:25 pm
Call Newsday a newspaper is like calling a cockroach a circus animal, except that cockroaches have more integrity
Robert Borowski, PhD November 3, 2012 at 06:14 pm
Kudos to verizon, I Never lost my FIOS phone or Internet throughout the storm, even when I didnt have power. Cable vision went out quickly.
Demand Brookhaven let Verizon FIOS TV Service! Dump Cablevision, and the rag called Newsday!
carmen berrios November 3, 2012 at 06:18 pm
c. berrios i left my comment on wrong page sorry.
Shabnam Aslam November 3, 2012 at 07:18 pm
This LI is the worst place to live in specially in Syosset. Last year in hurricane Irene we did not have our power for Five days. Now it's already five days passed and there is no chance to get our power back. Seriously LIPA is more scary and disgusting than hurricane Sandy. We need some responsible person to take over the LIPA.
Robert Smith November 3, 2012 at 09:24 pm
Because a majority of poles are owned by Verizon in the area, and therefore they have the responsibility to replace damaged poles before cable companies and power companies can replace their damaged equipment.
Lg November 4, 2012 at 08:05 am
Sorry-I can think of a lot of places worse than Syosset to be living-like umm- Staten Island or Breezy Point. LI is not the worst place to live-however you can move-we are def over crowded and full of people that clearly can't see how lucky they are. Our families are safe-for the most part our homes are still standing-people died in Staten Island and in other areas they are living in shelters and won't have power for weeks-if they can even move back into their homes.
Gigi Gibbons November 4, 2012 at 12:30 pm
We should all DEMAN that power lines be put under ground!!! No excuses, except cost. So do do it, a town at a time. They do it in all of Germany, so the old excuse underground cables are hard to find, if repair is needed, is obsolete.
It is done in the US in new developments. we have it from the street to the house. Don't they have it in major cities in the U.S.??? It is TIME to move into the 21st century! No more excuses. Just think, how many more people would be employed! Think about the decreased cost in human suffering and long term repair cost!!!
Patrick O'Herron November 4, 2012 at 12:41 pm
If power lines are put under ground, what happens when we have a flood? Or an earthquake?
Robert Cuillo November 4, 2012 at 02:55 pm
We pay more and more but our quality of life goes lower and lower
Robert Cuillo November 4, 2012 at 02:56 pm
Im sure there are pros & cons. But we have a hurricane more often than we have floods or earthquakes. Just sayin...
Robert Cuillo November 4, 2012 at 02:58 pm
You are getting what you want as we speak. Our young people are leaving for greener pastures. All you will be left with are elderly NIMBYS
Veronica November 4, 2012 at 04:49 pm
The numbers of people who just like to hear themselves talk (i.e., complain) never fail to amaze me.
Eve November 6, 2012 at 02:58 pm
What about seniors trying to survive on LONG ISLAND! Don't you think it's time for a reduced rate for every year after 65. Something needs to be done and I am looking for that break.
I don't want to play the game, today Cablevision, tomorrow Fios. It's a waste of precious time to be on the phone begging!! Where are the men we put in office, why aren't they demanding this for the seniors who have paid for so many years and now may not be in a position to continue this madness.
FEDupwithFios November 6, 2012 at 03:47 pm
FIOS is GIVING NO such credits!! I have always been SUPER happy with their service, BUT this may be a reason to switch when the dust settles. Believe Me, I'm not griping about NOT having power or cable for a week compared to fellow neighbors who have suffered devastation and worse, BUT, Fios needs to step up to the plate and show the same goodwill, or I imagine people will consider changing when all is back up to speed.
Rahul November 8, 2012 at 07:39 am
Call FiOSagain. I was credited for 5 days.
DAC November 11, 2012 at 06:42 pm
Day 5 without cable, phone or internet. Cablevision does not even answer their phones. Notice that they do not report on this in Newsday or News 12 b/c they are owned by Cablevision. They say some sort of 'nod' needs to be replaced, but this is affecting hundreds in PJ, MY Sinia and RPT. Think of the elderly without even a phone to contact for help.
ResidentX November 13, 2012 at 02:45 pm
If LIPA is being sued, so should Cablevision. CSC has been unresponsive and as with the LIPA class action lawsuit, it is a breach of contract.
Timmy Tillman November 13, 2012 at 04:22 pm
@Gigi
At a projected cost of at least $20-$30 billion or more - where do you expect to come up with the money to put the lines underground?
LongBeachSurf November 18, 2012 at 09:38 pm
I just got off with Cablevision and they too advised me to suspend service until I can return to my building . They are charging $10 a month to keep the current phone number. I'm thinking this is a good time to switch to Verizon..
Note Article
Just a short thought to get the word out quickly about anything in your neighborhood.
Share something with your neighbors. Write a new post... What's up? Make an announcement, speak your mind, or sell something
RackEmUp Gomez June 19, 2013 at 08:58 pm
Yeah. They found him with some weed he bought in the cafeteria from one of the 50 kids dealingRead More there.
long beach road
Eddie June 19, 2013 at 07:50 pm
Long Beach Boulevard ramp is done too. You could drive a fire truck on it. Hope they fill in theRead More countersunk screw holes, otherwise they will fill with water and rot the wood. NYC learned that in Coney Island and Rockaway.
BSM June 19, 2013 at 01:39 pm
While I agree there seem to be problems in the LB school district, I'm not sure this takes intoRead More account the financial reasons for opting for NCCC. For many families finances, not academic performance dictates the college. I think a more meaningful number would be the percentage of graduating seniors attending ANY college.
Richard Horn June 19, 2013 at 04:01 pm
The smart thing is going to NCC for two years and then transferring to a 4 yr school.. If they can'tRead More cut it at NCC, the parents save a ton of money. NCC is a pretty fine 2 yr school. You get out of it what you put in.
Vincent Alessi June 19, 2013 at 07:18 pm
I am not knocking Nassau Community College, just the fact that our students are not getting theRead More education needed to earn advanced diplomas or to even reach state marks on exams. We are also near the bottom of those lists as well.
Charlie Cheswick June 19, 2013 at 12:06 pm
Jimmy Two-Times here, going to get the papers, get the papers...
js June 19, 2013 at 12:18 pm
I SAW A SUV WITH ADVERTISING ON IT FOR A TRAPEZE IN LB--I WAS WHERE IT WAS--
Love This City June 19, 2013 at 06:42 pm
http://iflytrapeze.com/ Apparently they will be there for the foreseeable future....
awesome June 19, 2013 at 09:19 am
just when i thought i had seen it all
Penny Riordan June 19, 2013 at 10:51 am
Hi Nicholas. Thanks for using the boards. Your post may work better as a blog, where you can addRead More photos and have a headline. From the homepage, click the 'start blogging' button in green about halfway down. Fill in the fields and then your blog will appear on the homepage. Let me know if you have any questions: penny.riordan@patch.com. Thanks!
AEA President June 18, 2013 at 04:46 pm
yes - by sheer coincidence, their employees work more overtime than ever before in their last 3Read More years of employment before retirement (as it so happens, their pension is based in part on their last 3 years of employment).
Jack Kett June 18, 2013 at 07:41 pm
Bottom line re: LIRR is that people in suburbs who ride LIRR and Metro North are paying to subsidizeRead More the bankrupt NYC Subways and subsidize minority riders in the outer boros. Its the price we pay to not live in NYC. The subways charges a cheap fixed fare to subsidize low income NYC residents. Its a form of socialism.
Joe June 18, 2013 at 08:19 pm
Jack, racist much? Why don't you go have a tea party with the rest of the little Republican girls?
Eddie June 18, 2013 at 02:55 pm
Great photos, Richard. With joists like those, you could drive a firetruck up that thing!
Lobster June 19, 2013 at 07:38 am
The first one at LB Road, the second at National? or that's got to be one big ramp from LB Road toRead More National. Anyone proof read anymore ?
richard skinner June 19, 2013 at 03:33 pm
it's first one at long beach road
Eddie June 18, 2013 at 08:24 am
Sink hole repaired by the City by 6 PM. Great job by great guys.
Eddie June 16, 2013 at 09:53 pm
Because the Democrats fired all the engineers in City government and replaced them with politicalRead More friends.
Eugene Torres June 17, 2013 at 07:57 am
Heron St is like a bombed out war zone. Many of the residents drive the wrong way to avoid theRead More potholes at the beginning of the street.
AEA President June 18, 2013 at 06:45 am
Solomon why hast thou forsakeneth?
TJM June 18, 2013 at 12:56 pm
I'm glad I live in the Town of Hempstead No new taxes in Four years. The streets are clean and theRead More storm drains work. I had aead tree replaced for $170.00 byb the town. Read and weep Long Beac
Charlie Cheswick June 18, 2013 at 03:13 pm
"Working" storm drains like the one between Regent & Greenway on Lido Blvd?
jacqueline gay June 16, 2013 at 08:06 pm
Thank you for your comments... still looking
Dr. Sidney A. Stiebel June 18, 2013 at 07:40 pm
Paninis & Bikinis may still be hiring.
jacqueline gay June 18, 2013 at 09:18 pm
Thank you Dr Steibel
Susie Pennachio June 15, 2013 at 09:13 am
yeeeepppp i always see people trying to get thru it or go around it to get onto the beach
Jaime Sumersille (Editor) June 15, 2013 at 12:44 pm
Thanks for the notice, Ally! I posted this on Facebook to make people aware! - Jaime Sumersille,Read More Regional Editor, Nassau County
RackEmUp Gomez June 14, 2013 at 03:55 pm
Those murderers from Boston were students, right? How about importing some kids from Brooklyn thatRead More need help? Lets stop being patsys.
Eddie June 14, 2013 at 07:55 pm
More Patch Spam. Look up any charity on GuideStar and see their tax return. Then you can decide ifRead More you want to support their executives with your contributions.